Terms & Conditions

Terms and Conditions

Introduction

Welcome to Cheng Holdings Limited. These terms and conditions outline the rules and regulations for the use of our website and the services we offer. By accessing or using our website, you agree to comply with and be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our website.

Definitions

  • “Company”, “we”, “us”, and “our” refer to Cheng Holdings Limited.
  • “Website” refers to the Cheng Holdings Limited website.
  • “User”, “you”, and “your” refer to any individual who accesses or uses our website.
  • “Products” refers to the goods and services offered by Cheng Holdings Limited.

Use of the Website

1. Eligibility

By using our website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these terms and conditions.

2. Account Registration

To access certain features of our website, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account.

3. Prohibited Activities

You agree not to:

  • Use our website for any illegal or unauthorized purpose.
  • Engage in any activity that interferes with or disrupts the website or its services.
  • Attempt to gain unauthorized access to any portion of the website or any other accounts, systems, or networks connected to the website.
  • Use any automated means to access, monitor, or copy any content from the website.
  • Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.

Orders and Payment

1. Order Acceptance

All orders placed through our website are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason at any time. If we cancel an order, we will notify you and refund any payment you have made.

2. Pricing and Availability

All prices listed on our website are subject to change without notice. We strive to provide accurate pricing information, but errors may occur. In the event of a pricing error, we reserve the right to cancel any orders placed for the product at the incorrect price.

3. Payment Terms

Payment must be made in full at the time of order. We accept various forms of payment as indicated on our website. By providing payment information, you represent and warrant that you have the legal right to use the payment method provided.

Shipping and Delivery

1. Shipping

We offer various shipping options for the delivery of products. Shipping costs and delivery times will be provided at checkout. We strive to process and ship orders promptly, but we do not guarantee delivery dates.

2. Delivery

Title and risk of loss for products pass to you upon delivery to the shipping address provided. We are not responsible for any delays or damages caused by the shipping carrier.

Returns and Refunds

1. Return Policy

Our return policy is outlined on our website. To be eligible for a return, the product must be unused and in the same condition that you received it. Certain products may be exempt from returns due to their nature.

2. Refunds

Refunds will be processed in accordance with our return policy. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within a reasonable timeframe.

Intellectual Property

1. Ownership

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Cheng Holdings Limited or its licensors and is protected by copyright, trademark, and other intellectual property laws.

2. License

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our website for personal, non-commercial use. You may not reproduce, distribute, modify, create derivative works of, publicly display, or publicly perform any content from our website without our prior written permission.

Disclaimer of Warranties

Our website and all products and services offered are provided “as is” and “as available” without any warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted, error-free, or secure, or that any defects will be corrected.

Limitation of Liability

To the fullest extent permitted by law, Cheng Holdings Limited shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of or inability to use our website or products, even if we have been advised of the possibility of such damages. Our total liability to you for any damages, losses, or causes of action shall not exceed the amount paid by you, if any, for accessing our website or purchasing our products.

Indemnification

You agree to indemnify, defend, and hold harmless Cheng Holdings Limited and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with your access to or use of our website, your violation of these terms and conditions, or your infringement of any intellectual property or other rights of any third party.

Governing Law and Dispute Resolution

1. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Cheng Holdings Limited is based, without regard to its conflict of law principles.

2. Dispute Resolution

Any disputes arising out of or relating to these terms and conditions or your use of our website shall be resolved through binding arbitration conducted by a neutral arbitrator. The arbitration shall be conducted in accordance with the rules of the jurisdiction in which Cheng Holdings Limited is based. The arbitrator’s decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Changes to These Terms and Conditions

We reserve the right to modify or update these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website after any such changes constitutes your acceptance of the new terms and conditions. We encourage you to review these terms periodically for any updates.

Contact Us

If you have any questions or concerns about these terms and conditions, please contact us at:

Cheng Holdings Limited
Email: support@chengholdings.com
Mailing Address: 9118 Sweetbrush | Houston, TX 77064