Introduction
Welcome to Cheng Holdings Limited. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy explains how we collect, use, and disclose your personal information when you use our website and services. By accessing or using our website, you agree to the terms of this privacy policy.
Information We Collect
1. Personal Information
We may collect the following personal information from you:
- Contact Information: Name, email address, phone number, and mailing address.
- Account Information: Username, password, and other login credentials.
- Payment Information: Credit card number, billing address, and other financial information.
- Purchase Information: Products you purchase, shipping address, and purchase history.
- Demographic Information: Age, gender, interests, and preferences.
2. Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage of our site, including:
- Device Information: IP address, browser type, operating system, and device type.
- Usage Information: Pages you visit, time spent on each page, links you click, and other actions you take on our website.
- Location Information: Your approximate location based on your IP address.
3. Cookies and Similar Technologies
We use cookies and similar technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve your experience on our website. You can control the use of cookies through your browser settings.
How We Use Your Information
1. To Provide and Improve Our Services
We use your personal information to:
- Process and fulfill your orders.
- Provide customer support and respond to your inquiries.
- Personalize your experience on our website.
- Improve our website, products, and services.
- Conduct research and analysis to understand customer preferences and trends.
2. To Communicate with You
We may use your personal information to:
- Send you order confirmations, shipping notifications, and other transactional communications.
- Send you promotional offers, newsletters, and other marketing communications.
- Inform you about changes to our terms of service, privacy policy, or other important updates.
3. To Protect Our Legal Rights and Prevent Misuse
We may use your personal information to:
- Detect, investigate, and prevent fraudulent activities and security breaches.
- Enforce our terms of service and other agreements.
- Comply with legal obligations and respond to lawful requests from public authorities.
How We Share Your Information
1. Service Providers
We may share your personal information with third-party service providers who perform services on our behalf, such as payment processing, shipping, marketing, and data analysis. These service providers are contractually obligated to protect your personal information and use it only for the purposes for which it was disclosed.
2. Business Transfers
In the event of a merger, acquisition, reorganization, or sale of all or part of our business, we may transfer your personal information to the acquiring entity.
3. Legal Requirements
We may disclose your personal information if required by law or in response to a valid request from a law enforcement agency or other public authorities.
4. Consent
We may share your personal information with third parties if you provide your explicit consent.
Your Choices and Rights
1. Access and Correction
You have the right to access and update your personal information. You can do this by logging into your account or contacting us directly.
2. Opt-Out
You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in the emails we send you or by contacting us directly.
3. Cookie Preferences
You can control the use of cookies through your browser settings. However, disabling cookies may affect your experience on our website.
4. Data Deletion
You can request the deletion of your personal information by contacting us. We will process your request in accordance with applicable laws.
Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the internet or storage system is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and indicating the date of the last revision. Your continued use of our website after the changes take effect constitutes your acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this privacy policy or our privacy practices, please contact us at:
Cheng Holdings Limited
Email: privacy@chengholdings.com
Mailing Address: 9118 Sweetbrush | Houston, TX 77064