Refund and Returns Policy

Introduction

At Cheng Holdings Limited, we strive to ensure that our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we are here to help. This refund and return policy outlines the conditions and procedures for returning products and obtaining refunds.

Return Policy

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • The return request must be made within 30 days of the purchase date.
  • A receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

Certain items are exempt from being returned, including:

  • Perishable goods such as food and flowers.
  • Customized or personalized items.
  • Downloadable software and digital products.
  • Health and personal care items.
  • Gift cards.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at returns@chengholdings.com to request a return authorization. Please provide your order number and reason for the return.
  2. Receive Return Instructions: We will provide you with instructions on how to return your item, including the return shipping address.
  3. Package Your Return: Securely package the item in its original packaging, including all accessories, manuals, and documentation.
  4. Ship the Item: Ship the item to the address provided using a trackable shipping method. You are responsible for the cost of return shipping.

4. Inspection and Approval

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. We will notify you of the approval or rejection of your return within 7 business days of receiving the item.

Refund Policy

1. Refund Eligibility

If your return is approved, we will process your refund. Refunds are typically issued to the original method of payment within 14 business days of approval.

2. Partial Refunds

Partial refunds may be granted in certain circumstances, including:

  • Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Items returned more than 30 days after delivery.

3. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at exchanges@chengholdings.com . We will provide instructions on how to return the defective or damaged item and receive a replacement.

Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please follow these steps:

  1. Check Your Bank Account: Verify your bank account to ensure the refund has not been processed.
  2. Contact Your Credit Card Company: It may take some time before your refund is officially posted.
  3. Contact Your Bank: There is often some processing time before a refund is posted.
  4. Contact Us: If you have done all of the above and still have not received your refund, please contact us at support@chengholdings.com

Contact Us

If you have any questions about our refund and return policy, please contact us:

Cheng Holdings Limited
Email: support@chengholdings.com
Mailing Address: 9118 Sweetbrush | Houston, TX 77064